Effective Date: 04/23/2026

Welcome to Dodo Parcel. By accessing or using our services, you agree to the terms outlined below. Please read them carefully.

1. About Our Services

Dodo Parcel provides packing, shipping, and logistics services through trusted global partners including UPS, FedEx, and DHL. We facilitate the movement of parcels locally and internationally to over 200 destinations.

2. User Responsibility

When using our services, you agree to:

• Provide accurate shipment information
• Ensure all items comply with shipping regulations
• Avoid sending prohibited or restricted goods
• Properly declare the value and contents of shipments

Dodo Parcel will not be liable for issues arising from incorrect or incomplete information provided by the customer.

3. Prohibited Items

Customers must not ship:

• Illegal goods
• Hazardous materials without proper declaration
• Items restricted by destination country laws

Any violation may result in cancellation, confiscation, or reporting to relevant authorities.

4. Shipping & Delivery

Delivery timelines are estimates and may vary due to:

• Customs clearance
• Weather conditions
• Carrier delays

While we partner with reliable carriers, Dodo Parcel does not guarantee exact delivery times.

5. Tracking

Tracking services are provided through our integrated system. Updates depend on the carrier and may not always be real-time.

6. Loss, Damage & Claims

In the event of loss or damage:

• Claims must be reported within a reasonable timeframe
• Compensation is subject to the policies of the shipping carrier
• Insurance (where applicable) determines claim eligibility

Dodo Parcel acts as an intermediary and will assist in claim processing but does not directly underwrite shipments.

7. Payments

All services must be paid for as agreed before shipment is processed, unless otherwise arranged.

8. Limitation of Liability

Dodo Parcel shall not be held liable for:

• Indirect or consequential losses
• Delays caused by third-party carriers
• Customs-related issues

9. Changes to Terms

We may update these Terms from time to time. Continued use of our services means you accept any revisions.

10. Contact

For questions or support:

Phone: +234 812 514 7993
Email: info@dodoparcel.com